The first thing to do after an accident is to check if you or any passengers in the car are injured. If the injuries look severe, your top priority is getting emergency medical assistance, so please call an ambulance.

The second thing you need to do is get the other driver’s name, driving license and vehicle registration details, plus the name of their insurer. Also, if possible, take photographs or even better take a video of the scene and surrounding area.

The simple answer is NO. We’ll take care of everything for you saving you the time and stress of trying to deal with insurers who answer to their shareholders not their customers.

We’ll also act as a liaison between all involved parties, including insurance companies, repair garages, and legal entities. As a driver who was not at fault, you are entitled to a range of comprehensive accident management services, at no cost to you.

Take the next step today and call one of our expert claims handlers on 1800 953 263

Car Crash Line believe in complete transparency; we make sure you’re never hit by any hidden costs or any nasty surprises along the way. If the accident wasn’t your fault, we recover all costs from the other party’s insurer. We also don’t charge you extra if you are at fault. Quite the opposite, we’ll contribute $150 towards your excess, so you’re only responsible for any uninsured costs, such as the remaining policy excess amount.

Not at all! If you claim through us and it’s not your fault, you won’t pay a dollar of excess and we’ll protect your no-claims. Even if you are at fault, we’ll put $150 towards your excess. The only thing that could potentially change is your insurance premium, but even that wouldn’t increase as much as if your insurer handled the claim.

Honestly, there isn’t one! Car Crash Line manage your whole claim on your behalf, from the minute you report it to when you’re paid out and best of all it won’t cost you a dollar! The financial and legal obligation all rests on the at-fault insurance company and we’ll deal with them directly on your behalf so you can get on with your life.